Privacy Policy
Your privacy matters to us at Silk Lane Glen
Information We Collect
When you reach out to us for corporate floral designs or gift services, we gather information you willingly provide. This may include your name, company name, email, phone number, delivery locations, and any particular instructions for your floral needs. Payment details are also collected when placing orders, though processing is securely handled by our payment partners.
For our corporate clients, we may obtain extra business details such as company registration information, preferred delivery timelines, and budget constraints. This enables us to deliver a customized service that aligns with your organization's requirements.
During your visit, our site automatically gathers certain technical data, including your IP address, browser type, device details, and your navigation through our pages. We use this to enhance site performance and to learn how clients discover our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
Silk Lane Glen respects your privacy and does not sell your personal data to third parties. We disclose information only as needed to deliver our services or when required by law.
We may share essential information with trusted service partners who support our operations. This includes delivery collaborators, payment processors, and technical service vendors. These partners are contractually bound to safeguard your information and use it solely for the services they perform for us.
We may disclose information when required by law, a court order, or a government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and staff.
Security Practices for Data
We handle the protection of your personal data with utmost seriousness and deploy suitable technical and organizational safeguards to shield it. This encompasses safe data storage, encrypted transmissions, and restricted access to personal information within our company.
Safe Storage
Your personal data is kept in protected systems with access restrictions and ongoing security monitoring.
Encryption
Sensitive data in transit is encrypted to safeguard information during exchanges between your browser and our infrastructure.
Restricted Access
Only personnel with a legitimate need to handle data have access to customer information.
Although we employ robust security measures, no online transmission method is 100% secure. We continually update our security practices to defend against emerging threats.
Your Privacy Entitlements
You hold important entitlements regarding your personal data. Depending on applicable laws, you may have the right to view, correct, erase, or limit how your data is used.
To exercise these rights, contact us via the information at the policy's end. We will reply within a reasonable timeframe as required by law.
Information Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations vary by data type and purpose collected.
Common Retention Durations:
- Customer contact and order details: approximately four years following the last service interaction
- Payment records: about six years for accounting and tax purposes
- Website analytics: roughly two years for performance analysis
- Marketing preferences: until opt-out or eighteen months of inactivity
Cookies and Website Tracking
This site uses cookies and similar technologies to enhance your browsing experience and gain insight into how visitors interact with our pages. Cookies allow us to remember your preferences and evaluate site performance.
You can adjust cookie options in your browser settings. Note that turning off some cookies could impact how the site functions. For more details about our cookie practices, see the Cookie Policy.
Third-Party Links
The site may include links to external websites or services. This privacy policy covers only Silk Lane Glen and this site. We do not oversee the privacy practices of third-party sites.
We encourage you to check the privacy policies of any third-party sites you reach via links on our site.
Policy Updates
We may revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. When major changes occur, we will refresh the "Last Updated" timestamp at the top of this policy.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about our handling of your information, please reach out to us.
Contact Us About Privacy
Silk Lane Glen Privacy Team
43 Bedford Street, London
London, United Kingdom WC2E 9HA
Email: [email protected]
Phone: +44 20 7946 0123
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to reply to all privacy inquiries within 7 business days.